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Recognition Hardware Software Strategy

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Anytime, anyplace, anywhere

Markus Pichler, Director of Solutions at ABBYY, discusses the growth of compliance-led multi-channel capture processes

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Top of the form

Vijay Magon of CCube Solutions explains how eForms are becoming far more than just a data collection tool

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A touch of class

Visioneer CONNECT has made it easier to get paper documents into the cloud than to move electronic "born digital" files there, says Martin Pain, EMEA Sales Manager at Xerox Scanners / Visioneer

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Storing up trouble

Everett Dolgner of Silver Peak explains some of the issues associated with using the cloud for backup and recovery initiatives

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Health improvements

DataScan upscales medical records scanning service for Irish healthcare market by partnering with Kodak Alaris and Filestream

Driving force

ABBYY OCR technology helps reduce risk and improve compliance

Coroner's Office 'Bucks' trend

Document automation at Buckinghamshire County Council

We know who you are

New Kofax framework powers the capture and submission of Proof of Identity documents

Product Review

Readiris Corporate 15

IRIS has a snappy tutorial video that it uses to introduce version 15 of its flagship Readiris software, which features the strapline: "No retyping. No paper. Just smart documents." And in a nutshell that summarises the product very well indeed

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Case Studies

The right prescription

NHS Wales Shared Services Partnership is processing 30 million-plus pages a year on ibml scanners

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The insight advantage

Wilmington Insight delivers more for its charity clients as weekly high-volume data capture processes reduce from 5 to 1.5 days

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DM Awards 2014

Investment in the Future Award for Training/Education Presented by AIIM

WINNER: DicomSpigraph

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Workflow/BPM Product of the Year

WINNER: ITESOFT - Purchase to Pay Suite
RUNNER UP: KOFAX - KofaxTotalAgility 7.1

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Document Manager Resource Guide (DMRG)

About the DMRG

The Document Manager Resource Guide aims to bring you the information you need, in the format of most use to you. Whether you are comparing hardware suppliers, sourcing relevant resellers, or looking for a new system development, this online directory offers the most comprehensive resource available for this market. Click here to find out more


Based in Long Beach, CA, with global headquarters in Hong Kong and offices in Shanghai, Toronto, Mexico, London, Washington, D.C., and Fort Lauderdale, FL, Laserfiche uses its Run Smarter® philosophy to create simple and elegant enterprise content management (ECM) solutions.

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DICOM Spigraph Group

Spigraph is the leading document capture solutions and services provider in EMEA. In addition to its portfolio of document scanners from the world’s leading manufacturers, Spigraph provides its growing customer base with tailored capture solutions to automate document-centric processes such as invoice processing, mailroom automation, mobile and web capture and many more.

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Multi-channel capture is a phrase that has been bandied around for a number of years now, ever since business leaders realised that there is as much useful information held on non-standard documents and files as on conventional 'structured' (i.e. easily scannable/convertable) documents. Back in 2012 Forrester summed up the market by saying that "Capture has extended beyond the single dimension of paper scanning in one or two primary locations to become the multi-channel distributed on-ramp for acquiring information. In the next five years, capture will incorporate advanced analytics, mobile solutions, BPM and case management, and stronger integration with enterprise production platforms."

We take an updated look at the growth in multi-channel capture in a feature in this e-newsletter from ABBYY's Markus Pichler, who argues that it is not just the plethora of information sources that is driving the market, but also the need within the business to maintain compliance: "Customers increasingly rely on smartphones and tablets to submit sensitive information. Organisations have the responsibility to ensure the data is securely encrypted for internal processing and protected from unauthorised access from third parties. Multi-channel capture solutions enable this balancing act between long-term data security and privacy in customer communications." This is a sector of our industry that cannot fail to grow significantly in the next few years; what effect might it have on the established players and products? Are they prepared? I'd love to hear your thoughts - drop me an email at the address below.

David Tyler


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