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Welcome to the October edition of the Cloud Hosting eNewsletter, which includes some interesting research findings from Aspect and the CIF, suggesting a gulf between the perceived importance of cloud technologies to a customer-service oriented business and levels of actual adoption of those technologies.
Despite over 90% of respondents apparently recognising the crucial role cloud has to play in 'enhancing the customer experience', barely 37 per cent said that their organisation currently uses a cloud-based system. When it comes to planning for the introduction of cloud, just 26 per cent of IT decision-makers envisage the arrival of new cloud-based solutions over the next year. However, for those outside the IT department, this figure stands at 78 per cent.
As Stephen Ball of Aspect comments in the article: "To make cloud the norm rather than the exception, it is crucial that leaders in both IT and non-IT positions work closely with one another, in order to understand each other's challenges and work out a way to deploy cloud technology more readily."
David Tyler
Editor
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