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Backup Collaboration Mobile Security Storage Strategy Virtualisation
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'Backup? No problem!' say IT decision makers

New research finds that organisational confidence in backup capabilities has risen dramatically in the past 10 years

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Amazon RDS on VMware launched

Making it as easy to set up, operate, and scale databases on-premises and in hybrid environments as it is in AWS

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Cloud vital for improving customer service

But new research suggests adoption levels still leave much to be desired

AO.com partners with ANS Group

Reinforcing 'digital resilience' for electrical retailer

New 'flagship' product from OVH

Continuing UK expansion with software-defined data centre offering

CH Awards winners

Channel Partner - Cloud Hosting Awards 2016

WINNER: Wick Hill Ltd
RUNNER UP: Ingram Micro Cloud

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Editor's Choice - Cloud Hosting Awards 2016

WINNER: iomart

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Welcome to the October edition of the Cloud Hosting eNewsletter, which includes some interesting research findings from Aspect and the CIF, suggesting a gulf between the perceived importance of cloud technologies to a customer-service oriented business and levels of actual adoption of those technologies.

Despite over 90% of respondents apparently recognising the crucial role cloud has to play in 'enhancing the customer experience', barely 37 per cent said that their organisation currently uses a cloud-based system. When it comes to planning for the introduction of cloud, just 26 per cent of IT decision-makers envisage the arrival of new cloud-based solutions over the next year. However, for those outside the IT department, this figure stands at 78 per cent.

As Stephen Ball of Aspect comments in the article: "To make cloud the norm rather than the exception, it is crucial that leaders in both IT and non-IT positions work closely with one another, in order to understand each other's challenges and work out a way to deploy cloud technology more readily."

David Tyler

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