Welcome to the May edition of the Document Manager eNewsletter, which includes some fascinating research findings from Quocirca on business users' attitudes towards scanning and digital transformation.

When asked about their daily scanning operations, a very impressive 77% of all responding organisations now scan all, or the majority of paperwork directly into business processes - whilst speed, integration into enterprise systems (both 45%) and quality images (44%) are among the most important capabilities in scanning solutions.

None of this will surprise our regular readers, I suspect - increasingly we see an industry that is well established and understood, and one where the business benefits are easier to quantify than ever before. But there is still a significant 'expectation gap' between what scanner buyers want from the solutions they deploy, and what they actually get.

Worryingly, only 11% of respondents said they were completely satisfied with their current scanner fleets. Overall, 62% are looking to replace some (53%) or all (9%) of their scanners, with a further 13% looking to buy more devices. Is the scanner sector misrepresenting the abilities of current product offerings, or is it a case of customers having unrealistic expectations? While this might look like a golden opportunity for canny vendors, it is also a moment when they have to get it right.

David Tyler, Editor
Document Manager Magazine

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