Management Imaging Recognition Scanning Software Strategy

banner advert
Outsourcing: picking the right partner
Opinion | June 2023
Nigel Dews, Managing Director at Restore Records Management, breaks down some common...

banner advert
The right combination
Interview | June 2023
DM editor David Tyler speaks to Karen Edwards and Victoria Hughes, directors at specialist...

banner advert
New Macro 4 software promises to reduce costs of customer retention by automating personalisation
News | June 2023
Adding new capabilities to improve the quality of multi-channel customer communications

banner advert
DocuWare to acquire DocuScan
News | June 2023
German digital solution provider brings 'unique knowledge and expertise' to the DocuWare organisation

banner advert
DETEC releases new version of document composition solution
News | June 2023
DoXite 9.1 delivers new electronic invoicing capabilities and improved compliance

banner advert
PFU launches the RICOH fi-8040 scanner
News | June 2023
Workplaces set to reap efficiency gains of PC-less scanning
Starting the day right - with automated invoice processing
Case Study | June 2023
Accounts payable automation has increased efficiency and lowered costs for breakfast cereal...
Review: Canon CaptureOnTouch Pro v5
Review | June 2023
Canon is of course a long established name in the scanning market, so when we took a look...
DM Awards 2022:
The 2022 DM Awards winners were announced at a glittering ceremony on Nov 17th last year - see all the winners and runners-up in full here
The Document Manager Awards 2022 - Channel Partner of the Year
Awards | June 2023
WINNER: PFU a Ricoh Company
RUNNER-UP: Midwich
The Document Manager Awards 2022 - Imaging Product of the Year: High Volume
Awards | June 2023
The Document Manager Awards 2022 – Imaging Product of the Year: Desktop/Portable/Other
Awards | June 2023
WINNER: ibml - DS1085
RUNNER-UP: e-imageData - ScanPro All-In-One

Welcome to the June edition of the Document Manager eNewsletter, which includes an interesting piece from Nigel Dews of Restore Records Management on the pros and cons of outsourcing document archives.

I have been editing DM for over 20 years now, and I can clearly remember that in the late 90s a significant part of the magazine's editorial - and a lot of its advertising space - was given over to various bureaus and BPOs of one form or another. Clearly the idea of getting someone else to manage your document archives is far from radical, but according to Nigel there are still many organisations who have concerns about the concept itself.

His article covers some of these potential barriers, including what we might consider the obvious (and easily dealt with) ones: will our records remain confidential, how is data integrity protected, will we still be GDPR-compliant, and so on - but one that hadn't really occurred to me was 'Will I ever get to speak to a real person?'. As Nigel says, "It's a good question because being human is crucial to modern business."

As we hear more and more about how AI is going to replace human interaction in routine predictable processes, we shouldn't lose sight of the fact that there is a great deal of comfort to be had from knowing that if they have a concern, your customers can pick up the phone and speak to you.

David Tyler, Editor
Document Manager Magazine

To make sure you get your copy of the Newsletter emailed to you personally, every time, click here to register.

Published by: BTC 35 Station Square Petts Wood BR5 1LZ
Tel: +44 (0) 1689 616 000

Privacy Policy. To unsubscribe click here.